Returns & Exchanges
At Spirit Tea, we want you to be completely satisfied with your purchase. If your tea or teaware arrives damaged or if you are unsatisfied with your order, please contact us within 30 days for a full refund or exchange.
Contact Support
Email our customer service team with your order number and the reason for your return to initiate the process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that any teaware is well-cushioned to prevent breakage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once we receive and inspect your returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing